Dawn – talk to your doc right away!
Because it’s his reputation at stake to recommend that particular service. Let him to the complaining…I bet once he hears that the nurse actually LEFT [a total NO-NO!] HE will hit the roof – and do all that needs to be done to get your child properly treated. Let the docs, the service, and the insurance company do the fighting-the doctors write the protocols for each patient…the service does not.