Reply To: Frustration
I think you need to get her to another facility as soon as possible, if you can manage it. It is not acceptable to let a patient fall. I volunteer at a hospital so have some inside information on their standards. There is zero tolerance for falls. It does happen, but it is considered a very serious lapse which should not occur.
You might also look into whether there is a basis for a complaint against the institution for inadequate standard of care.